Shipping and Return Policy

Nourisharvest Shipping and Return Policy

1. Shipping Policy

Shipping Locations
Nourisharvest currently ships to customers within [Specify Locations, e.g., Australia, New Zealand, and international destinations]. Please note that shipping times and rates may vary depending on the destination.

Processing Time
Orders are processed within 1-2 business days. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Rates and Delivery Times

• Standard Shipping: Flat fee of $5 for Domestic Orders 
• International Shipping: Contact us.

Estimated delivery times vary based on location:

• Domestic (Australia): 2-7 business days for standard shipping.
• International: 7-14 business days, depending on the destination.

Please note that delivery times are estimates and may be affected by external factors such as postal delays or customs processing.

Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information. You can track your order using the link provided or by visiting our website under Order Tracking.

Customs and Duties
International orders may be subject to import duties and taxes, which are not covered by Nourisharvest. The customer is responsible for any additional charges required by customs.

2. Return Policy

Your satisfaction is important to us. If you are not satisfied with your purchase, please review our return policy below.

Eligibility for Returns
We accept returns of unopened and unused products within 30 days of the purchase date. To qualify for a return:

• The item must be in its original packaging.
• You must provide proof of purchase (e.g., order confirmation or receipt).

Non-Returnable Items
Due to health and safety regulations, certain items cannot be returned, including:

• Opened food products and supplements
• Perishable goods
• Gift cards

Return Process
To initiate a return, please contact our customer service team at [contact information or email address]. Our team will guide you through the process and provide a return authorization number if your item qualifies for a return.

Return Shipping
Customers are responsible for covering the shipping costs for returning items unless the item was received damaged or incorrect. We recommend using a trackable shipping method, as we cannot be held responsible for items lost in transit.

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days, and a credit will automatically be applied to your original payment method.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product, please contact us with details of the issue and proof of purchase.

3. Damaged or Defective Items

If your order arrives damaged or you receive a defective product, please contact our customer service team within 7 days of delivery. Provide photos of the damaged or defective item, along with your order number. We will arrange for a replacement or refund as appropriate.

4. Contact Us

If you have any questions or need further assistance with shipping or returns, please contact us at:

Email:maria@retailfusion.com.au
Address: 11 Strong Street, Baringa, 4551 Queensland Australia